Collection

1. The collection process.

The system allows invoices issued to a customer’s current account to be included in the collection process according to predefined rules and to be carried over from one level to another, while the system performs different operations at each level. Different collection rules may apply to each customer group

When an account enters the collection process, the collection levels determine what action to take on the different levels. (Such an action could be, for example, the preparation of an email notification, an SMS notification, a letter of formal notice, or in the event of a higher level, even the restriction of the customer’s service, the termination of the contract). Currently 10 levels are supported.

The role of the level advancement rule is that we can only advance one level at a time, and it is not possible to go back to a lower level in level steps.

2. The main elements of the process.

2.1. Proposal generation:

Collection proposals can be made for a given collection type for a given customer type and for the given general terms and conditions. In themselves they won’t mean a level change, they simply indicate to the user which invoices would be included in the collection, and also provide information on the level of the next collection of the invoices in the generated proposals

2.2. Approval and acceptance of proposals

The other step is to manage the invoices for the suggestions generated above. Invoices can be viewed, individually or even bulk rejected, or approved during the recovery process.

2.3. Recovery letters:

The third step is to view and send sms notifications, reminder emails, cancellation or lawsuits during recovery.

3. Prompf fees

During the collection, the charges for each step are recorded in the contract of the account that has been taken into the collection process. These fixed charges will be billed to the customer in bulk at the beginning or middle of the month (depending on the billing cycle associated with the contract).

4. Restriction

During recovery, if a customer’s account goes to a certain level, the system examines with what contract was the account associated with and switches its contract status to a restricted status. If there are contract types whose restrictions also affect a technical system, the collection always puts the contract in the appropriate status, and then, based on periodic inspections, the restriction is also entered into the technical system via the request interface, ie the contract is actually restricted. Finally, in the technical system, if the restriction is successful, the system automatically switches the contract status to the “restricted” state. At the same time, the system sets a switch-off fee under the customer contract.

5. Reconnection

The restriction can be lifted (ie the limited contract can be re-opened) in the following cases: the customer either settles his debt in full or enters into an installment agreement for the account at that level. Another restriction is that when making a payment, the system also monitors whether the customer has any other overdue payment accounts, and if so, their payment is also required. In the case of installment payment, the fact that at least one installment is paid in full is also taken into account in the reconnection.

6. Termination

During recovery, when a customer’s account goes to a certain level, the system examines the contract under which the account in question was issued and moves the status of that contract from a restricted status to a status under termination. Termination status can only be reached if the status of the contract was previously limited.

7. Exception handling

The system allows you to put accounts or even the entire current account under exception handling, ensuring that the customer’s account or accounts are not included in the recovery process.

8. Preparation of an installment payment agreement

The system allows the customer to pay their bill (or bills) in installments. An installment payment agreement can be initiated from the customer’s current account.

Toll collection system

The system can purchase a fully automated system through a combination of Hyper-x and a receivables management system. By purchasing the latest development of the printing and envelope system of the KONICA MINOLTA family.

Konica Minolta

Production Printer

In the fast-growing, digital high-volume print market, in-house printers and graphic communications providers have to focus on building up their business by producing a wider range of high-volume jobs more efficiently. For that, they need the best performance available in the market: The Konica Minolta Bizhub Pro series comprises models, the fastest of which provides a maximum speed of 7,490 A4 pages per hour. Latest technologies guarantee maximum uptime and outstanding black and white print quality. The superior product outline impresses with a comprehensive range of inline finishing options.